RETURNS (inc faults)
Shoes of Seddon
81 Gamon Street
Yarraville VIC 3013
We happily refund full-priced items returned within 14 days of delivery. We offer a credit or exchange on sale items; however final sale items cannot be exchanged/ credited (manufacturer's fault excepted). 'Final sale' refers to items marked 'final sale' on the product page or discounted by 40% or more.
Return the shoes to the returns address, above. Include a copy of your invoice or a note with your order number requesting a refund/ credit.
Please allow up to five business days for your refund/ credit to be processed after we have received the shoes back.
The refund will be processed via the original payment transaction.
All returned shoes must be clean, unworn and in the original box with ALL of the original packaging, including tissue. We reserve the right to refuse returns that do not meet this condition.
Shipping costs are not refundable.
If you purchased the shoes during a free shipping offer/ shipped for free the cost of standard shipping ($9.95) will be deducted from the refund if the return brings your order under the free shipping threshold. Shipping costs are NOT deducted if you opt for a credit.
1. Order the shoe/s you want in exchange. These shoes will be shipped as per our usual shipping terms.
2. Return the shoes you don't want to the address at the top of this page. We will refund these shoes when they arrive back to us. Include a copy of the original order and write down the order number of the shoes you have purchased in exchanged.
NOTE: Sale items can only be refunded if they are being exchanged for the same shoe in a different size or a pair of shoes of equal or greater value. If the exchange shoe is cheaper than the sale item being returned we will issue a credit in lieu of a refund.
If you wish to exchange shoes purchased online in our bricks and mortar shoes: Please call us first on (03) 9689 9221 to ensure the shoe/s you want in exchange are ready for you when you come in.
FAULTY OR DAMAGED GOODS OR GOODS SENT IN ERROR
Please check your goods immediately upon receipt as we may not be able to accept returns for minor issues (shoes still wearable) when more than 14 days have passed since you received your order.
In the event of a fault please take a photo of the issue, as well as a photo of the top and bottom of both shoes and email firstname.lastname@example.org along with your order number and date of purchase.
Please note that while all care is taken in packaging goods for transit, ‘faulty goods’ does not include the box and/ or packaging and is specific to the goods only.
We do not refund for normal 'wear and tear' or for damage caused by inappropriate use.